Family Membership Definition

Household Members must reside with the primary member and anyone 19+ is required to provide verification. Verification examples include: tax return, utility bill, health insurance, etc.

Dependents Definition

Dependents are youth or other family members that depend on primary member for support. Verification of dependency may be requested.

Full-Time Student Definition

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Monthly Payments/One-time Annual Payment

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees are withdrawn on or around the 1st of each month for that month’s dues. There is a $10 late fee for dues not paid by the 10th of the month. Any changes to membership must be submitted  in writing by the 15th of the month in order to be processed that month.

Annual payments may be paid in full by cash, check, or major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee is due at time of enrollment.

Paid in full memberships receive a 6% discount.

Membership Cancellation/Change Policy

Changes or cancellations to a membership must be submitted in writing using a “Cancellation/Change Form” at any time. Changes may take 24 to 48 hours to take effect.

Cancellations

Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Changes

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and addition of family members are subject to a $5 change fee.

Late AutoPay

AutoPay EFT and credit authorizations that are incomplete or rejected must be resolved before month end or membership will expire. Expired memberships due to nonpayment will incur a $10 reinstatement fee.

Insufficient Funds Policy

There is a $30 charge for each insufficient funds transaction. This places your membership on hold until payment is received.

Equipment

Free use of athletic equipment including volleyballs & basketballs (collateral may be required).

Lockers

Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Public drop-in access is intended for inclusive recreational use. Any external group use/training/coaching should contact the rental department for specific group requests.

Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

Personal Training is offered by certified Kroc Center Staff, please call 402-905-3573 for more information.

Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available at the front desk.

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, and merchandise. Gift cards cannot be used for class materials, theater and performance tickets, vendor events or non-Kroc sponsored events.

Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center.

Cancellations due to low attendance may receive a full refund or transfer of fees into a future session. Weather-related cancellations within a session may or may not be rescheduled based on the available schedule. No refunds will be issued for weather-related cancellations. Cancellations requested after registration will be subject to a 15% refund processing fee unless fees are transferred to a future session or another program. Requests made less than five days prior to the start date are not eligible for a refund or credit except in cases of personal emergencies. Please contact the department Program Manager over-seeing the session to request a refund and start the process.
The amount of the 15% processing fee will be submitted to the Welcome desk (credit cards) or Business Systems Administrator (checks) by the Program Director.

Services:
(Personal Training, Private Swim Lessons or Private Piano or Pottery Instruction)
All training session(s) and/or private lesson(s) must be paid in full prior to your first session. No extension of time will be granted if client is late to session. A 24-hour notice is required to reschedule a session – if notice is not given the session will be deducted from your current package. All training session(s) and/or package(s) are non-transferable, non-refundable. Sessions and packages for each service type have specific age requirements. If an individual under the minimum age would like to purchase a service session or package approval will be needed from the department manager. All sessions/packages expire 1 year from purchase date.

Anyone purchasing a day pass:

• Will be required to show photo ID* (ages 19+).
• Will be referenced via public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors.
• Day Passes purchased are nonrefundable.
• Children 11 and under are required to have an adult present at all times.
• Ages 18 and younger must have an adult 19 or older with ID present on first visit.
• Day Pass does not include Drop-In Classes.

*By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

We welcome you to bring your children ages 1-7 to play, learn, and grow in our loving and secure environment. We believe that each child is a unique gift from God and our dedicated staff is committed to fostering the development of the children who spend time in our care. Your child will engage in imaginative free play and exciting educational programs throughout each stay with us in our KidZone.

Policies & Procedures

• KidZone is available to all members and guests
• KidZone if for children ages 1-7 years of age
• A maximum of 2 hours usage
• Complimentary to members, $5 to guests
• The same parent or guardian who drops the child off must be the one to pick up the child at check out
• Parents or guardians must always remain in the center
• No personal items are allowed in the KidZone, except the child’s jacket or coat
• If your child wears a diaper, it is the parent or guardian’s responsibility to change the child’s diaper if needed. A staff member will notify you to return to KidZone if needed.
• KidZone and the Kroc Center have the right to deny entry into KidZone at any time. Should a child show aggressive behaviors or have difficulty with being left in the KidZone area, staff will attempt to resolve the situation. If they are not able to, the parent or guardian will be located.

Code of Conduct

Disruptive actions or activities that will result in response by management:

• Patrons determined to be routinely inconsiderate or disrespectful to other patrons or staff.
• Patrons that mistreat or damage property or equipment.
• Profanity, vulgar or threatening language and/or inappropriate body or hand gestures.
• Fighting, roughhousing or disorderly conduct.
• Entering the facility without checking in and/or paying the appropriate admission fee.
• Excessive loitering.
• Being under the influence of and/or in the possession of alcohol or drugs.

Facility Rules

• The facility is an Alcohol, Smoke and Tobacco (including vaping) free area.
• All weapons are prohibited, with the exception of on-duty or on-call law enforcement officials, whose weapon(s) must remain on their person at all times while at the Kroc Center.
• Illegal drugs, drug paraphernalia, or solicitation of drugs or vaping are not allowed.
• No outside food or beverage is allowed. Food and beverage consumption is limited to designated areas only.
• Children 11 years and younger must be accompanied at all times by a paying participant 16 years or older.
• Activities deemed a liability or that are inherently dangerous are not allowed. Examples include, but are not limited to, skateboarding, hover boarding, etc.
• Shirts and shoes are required throughout the facility except for designated areas such as locker rooms and the Aquatics Center.
• Dress should be appropriate to a family environment and consistent with the positive environment we are trying to create. Dress identified as gang apparel; revealing clothing such as short shorts, halter or tube tops, sagging pants, short tops or other clothing with visible undergarments; and clothing that displays or promotes banned activities or with vulgar or derogatory wording are not permitted.
• School age children will not be allowed in the center during school hours, when school is in session, unless accompanied by an adult.
• No solicitation by any outside group or organization can be made on the property without express permission from Kroc leadership.
• Registered sex offenders are not allowed on any part of the Kroc Campus. As part of our commitment to the safety of children and vulnerable persons, the Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.

The Kroc Center Administration is the sole arbiter of what violates building standards – lists provided are to be considered examples and not necessarily a complete list of prohibited activities or actions.